Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all paid employer subscription plans. If you are not satisfied with Remot within 30 days of your initial subscription purchase, contact us for a full refund — no questions asked.

This guarantee applies to your first subscription purchase only. It does not apply to subscription renewals or upgrades after the initial 30-day period.

2. Talent Accounts

Talent accounts on Remot are free. There are no subscription fees or charges for creating a profile, browsing jobs, or applying to positions. Because there is no charge, no refund applies.

3. Cancellation

You can cancel your employer subscription at any time from your account settings. When you cancel:

• Your access continues until the end of your current billing period
• You will not be charged for the next billing cycle
• Posted jobs remain visible until the billing period ends
• You can resubscribe at any time

4. Refund Eligibility After 30 Days

After the 30-day guarantee period, subscriptions are generally non-refundable. However, refunds may be considered for:

• Technical issues: Persistent platform problems that prevented you from using the service
• Billing errors: Duplicate charges or incorrect amounts
• Unauthorized transactions: Charges you did not authorize

5. Remot Pay

Remot Pay milestone funds are handled separately from subscription billing. Disputes related to Remot Pay milestone payments are subject to the Remot Pay terms and are resolved through our dispute resolution process. Contact hello@remot.work for Remot Pay disputes.

6. How to Request a Refund

To request a refund:

1. Email hello@remot.work with the subject line "Refund Request"
2. Include the email address associated with your account
3. Provide relevant transaction or billing details

We typically process refund requests within 48 hours. Approved refunds are credited back to your original payment method within 5 to 10 business days, depending on your bank.

7. Dispute Resolution

If you disagree with a refund decision, reply to the support email with additional information. We aim to resolve all disputes fairly. If needed, you may request escalation and we will review your case again.

8. Contact Us

For billing or refund questions: